Terms & Condition

In Respect of the Relocate Services:

(iii) For Vehicle Movement:

The Services are provided within normal working hours of the companies, which are 9:00 a.m. to 7:00 p.m. from Monday to Saturday, excluding public holidays. Unless otherwise agreed by the companies upon payment of surcostings, the companies does not normally perform the Services on Sundays or any public holiday. Where the Services are not completed within the normal working hours on the dates stipulated in the quotation, the companies may upon the request of the client continue to perform the Services beyond the normal working hours for a surcosting or carry on the Services on subsequent dates to be agreed with the client at an extra costing.

Any quotation submitted by the companies to provide the Services shall be open for acceptance for a period of 15 days following the submission thereof, and shall thereafter be deemed withdrawn. The client accepts the quotation by either signing and returning the acceptance form attached to the quotation, or by instructing the companies to perform the Services pursuant to the terms of the quotation. The quotation may be withdrawn by the companies prior to acceptance. Any quotation is based upon the details provided to the companies by the client as regards the belongings and / or Fixtures and the Services requested by the client in relatives thereto. If any such detail provided by the client shall be incorrect, the companies may adjust its costings accordingly.

Once accepted, the quotation and all the terms therein shall be binding. In so far as the term or terms of the quotation are inconsistent with the terms herein, the terms of the quotation shall prevail to the extent of the inconsistency. If the client wishes to cancel or terminate the Contract before its full performance by the companies, the client shall be liable to pay a cancellation or early termination costing in a sum specified in the quotation to compensate the companies for any loss it shall sustain by reason of such cancellation or early termination. Such costing shall be without prejudice to any rights that the companies may have against the client in relatives to such early termination.

The companies, to the exclusion of the client, shall decide how the Services are to be provided, and may vary its decision from time to time.

Any period of time within which the companies is to perform any part of the Services is an estimate only, and whilst the companies will use all reasonable endeavours to perform the Services at and within the agreed time, it shall not be liable for any loss or damage whatsoever (whether direct, indirect or consequential) arising from a failure to do so.

The client shall guarantees that adequate access is available to all relevant premises for the purpose of performing the Services.

The client shall: (i) in respect of the Transport Services (a) promptly supply the companies with any information concerning the nature of the belongings which the companies may request; (b) in relatives to the belongings, comply with all applicable laws, regulations and requirements relevant to the companies’s provision of the Transport Services; (ii) in respect of the Handyman Services (a) promptly supply the companies with any information concerning the Fixtures including their type, nature, structure, characteristics, dimensions, operational guides as to application and use (if any), and other information which in the opinion of the companies should be brought to the attention of the companies for the proper and efficient discosting of its duties in performing the Services. (b) In relatives to the installation of the Fixtures, comply with all applicable laws, regulations and requirements relevant to the companies’s provision of the Handyman Services which comes at an agreed extra price e.g. Carpentry, drilling, plumbing, DTH or other electrical and electronic equipment’s removal or fixing etc. (iii) in either case, not submit any belongings and / or Fixtures which are or include any dangerous, explosive, corrosive or other substance harmful to either person or the home of the companies or of others. The client agrees that if any belongings and / or Fixtures are submitted in contravention of this paragraph and loss or damage is thereby caused to the companies (whether directly or indirectly), the client will indemnify the companies against such loss or damage.

While rendering rearea services the companies excludes i) Split pickup/ multiple pickup and/or deliveries ii) Plant removals / Crating of Any Item if not mentioned in the respective quotation iii) Long carry, society/elevator costings and parking costings iv) vehicle detention, if any v) Storage in transporting and any force majeure situation vi) any Government taxes or Octroi/ Mathadi /Toll / Entry Tax/Labor Union Charges in any state, if applicable vii) collection or delivery using stairs above 2nd floor (if service lift not provided) viii) special handling costings for belongings which cannot be accessed through elevator (hoisting/stair carry) Unpacking material and Debris shall be companies home and therefore reserves rights to pick unpacking material. Unpacking Material shall be costingd @ Rs. 100 per carton if retained by customer.

The companies shall, as soon as is practical after receiving the belongings and / or Fixtures, provide the client with a packing list for validation. The list shall not specify or imply the contents of any closed container or warrant or imply that the belongings of Fixtures are in good, or any particular, state or condition.

During any time that the belongings are stored at any Warehouse (except temporary storage in transporting) the companies will allow the client access to the Warehouse during normal working hours for the purposes of checking the belongings, and identifying any particular belongings that it wishes to remove provided that: (i) the client gives the companies reasonable notice of his wish to inspect the belongings: (ii) at the time of delivery of the belongings to the companies, the client has registered one or more authorised signatories with the companies to whom access should be allowed; (iii) the person requesting access is, or appears to be from comparison of his signature with the specimen provided, an authorised signatory; (iv) the client pays the companies’s reasonable costings from time to time thereof. The companies shall not be liable for loss or damage arising from such access being permitted except to the extent that such loss arises as a result of the gross negligence or willful misconduct of the companies.

When the client wants to recover the belongings or part of them from storage, it shall give the companies such period of notice as shall be specified by the companies from time to time. If less notice than is required by the companies is given, the companies will use all reasonable endeavours to retrieve and deliver the relevant belongings by the requested time but shall not be responsible for any loss or damage arising from any failure to do so.

In consideration of the provision of the Services by the companies, the client shall pay to the companies:- (i) such costings for the Services as quoted in the quotation, or where there is no such quotation, such costings as calculated by reference to the companies’s scale of costings in force from time to time which scale is available for inspection upon request; and (ii) any out of pocket expenses incurred by the companies in the provision of the Services; and (iii) extra costings which are incurred by the companies by reason of the client having altered his instructions to the companies in relatives to the Services; and (iv) reasonable costings for spare parts or replacement components where such parts or components are required and supplied by the companies to maintain the Fixtures in good working order.

Notwithstanding any other remedy available to the companies, the companies shall have a lien over all belongings and / or Fixtures in its possession or under its control in respect of any sums due to the companies by the client. Notwithstanding that the companies shall have a lien over any belongings and / or Fixtures, the client shall continue to be liable for any and all costings arising from the provision of the Services until all sums due to the companies have been received by it. If the companies exercises its right of lien on the belongings and / or Fixtures and such lien is not discostingd within three months, then the companies shall be irrevocably authorised to sell or otherwise dispose of all or any of the belongings and / or Fixtures subject to the lien and apply the proceeds in or towards payment of the sums due to the companies, without notice being required to be given to the client.

The client warrants and undertake that all belongings and / or Fixtures in respect of which the companies is to provide the Services are either owned by the client or legally in its possession or under its control, and that the client is able to deal with the belongings and / or Fixtures as contemplated herein. The client agrees to indemnify the companies against any loss, damage or claim made against the companies arising from any lack of authority of the client to contract with the companies for the Services, or any breach of the warranty or undertaking given by the client under this paragraph.

Notwithstanding anything to the contrary herein the companies shall in no event be liable (whether in negligence or under contract) for: (i) in respect of the Transport Services: (a) indirect, consequential or other loss arising from the client as a result of the belongings not being available to the client at any time for any reason; (b) loss or damage caused by any event of force majeure including, without limitation, storm, fire, flood, explosion, theft, acts done with malicious intent by any person, or any other event outside the control of the companies; (c) Loss or damage arising from the natural deterioration of the belongings; (d) Loss or damage arising from any act or omission of the client or any other person acting on the client’s behalf including a failure to declare or false declaration of value (and so that the client shall indemnify the companies accordingly); (e) Any other loss or damage of whatever nature, including but not limited to any loss of or damage to any internal parts of any object, unless the client is able to prove that the same is directly attributable to the negligence of the companies. In no case whatsoever shall the liability of the companies howsoever arising exceed USD $0.50 per pound per Article, or USD $2.00 per cube foot per Article, whichever is the greater, provided always that such liability shall not exceed the maximum value of the Article or such Article or part of the belongings which is lost or damaged. The client expressly agrees to take out insurance for extra cover in respect of any loss or damage which he may incur under this contract. (ii) In respect of the Handyman Services : (a) any design defect in, or malfunction due to faulty materials or workmanship, of the Fixtures whether or not such defect or malfunction is apparent or known to the companies; (b) any neglect, misuse or error or omission relating to the operation of the Fixtures by the client; (c) any modification, adjustment or repair to the Fixtures made by the client or a third party whether or not such modification, adjustment or repair is apparent or known to the companies; (d) normal wear and tear of the Fixtures, subjection of the Fixtures to unusual physical or electrical stress or any failure or fluctuation of electrical power; (e) loss or damage caused by any event of force majeure including, without limitation, storm, fire, flood, explosion, theft, acts done with malicious intent by any person, or any other event outside the control of the companies; (f) failure on the part of the client to comply with his obligations under Clause 9 (ii) herein; (g) any other cause of whatever nature unless the client is able to prove that the same is directly attributable to the negligence of the companies. In all other cases, the liability of the companies to the client in respect of any loss or damage he may incur under this Contract shall be limited to the total amount of costings payable by the client under the quotation. (iii) In either case, nothing in these conditions shall, or shall be deemed to, exclude or limit the liability of the companies for a negligent act or omission resulting in the death of, or personal injury to, any party to whom the companies owes a duty of care, save to the extent that such limitation or exclusion is permissible by law.

These conditions shall continue for as long as the companies is providing the client with any of the Services. The companies may however, upon 7 days’ written notice require the client to remove any belongings and / or Fixtures being stored by it from any Warehouse and, if the client fails to designate a place for alternative storage, deliver the same to the client at the premises from which they were originally collected.

The Insurance does not cover loss or damage arising out of the acts of government, customs authority or official confiscation. It also does not cover loss/damage of the belongings packed by owner and or Jewellery/cash, deeds, traveler’s cheque, plants, gas cylinders, alcoholic beverages, contraband or other restricted belongings.

Internal damages of any kind are also not covered under Insurance Coverage unless there are signs of external physical damage. Any external damage must be noted on the packing inventory on the day of delivery. This pertains to any and all electronic belongings, i.e. computers, speakers, etc. However, electrical or mechanical malfunctioning coverage, excluding automobiles, is available and can be taken in writing at an extra premium of 2%.

In event of international or inter-continental moves, the companies shall not be under any liability in respect of any claim arising out of or in connections with the loss of or damage to any belongings and or Fixtures unless: (i) a claim in writing is received by the companies within 15 (Fifteen) working days from the date the client becomes, or reasonably should become, aware of the occurrence of the loss or damage; or if the claim arises from non-delivery or short delivery, at the time when delivery ought to have been made; (ii) Claim in automobile must be reported within a 7 (Seven) working time of vehicle delivery.

In event of domestic or local moves, the companies shall not be under any liability in respect of any claim arising out of or in connections with the loss of or damage to any belongings and or Fixtures unless: (i) a claim in writing is received by the companies within two days from the date the client becomes, or reasonably should become, aware of the occurrence of the loss or damage; or if the claim arises from non-delivery or short delivery, at the time when delivery ought to have been made; (ii) Claim in automobile must be reported within twelve hours of vehicle delivery.

Where there has been a failure to comply with any of the aforementioned time limits, the claim shall be deemed to have been waived and shall be absolutely barred.

No liability for damage to belongings and / or Fixtures will be accepted by the companies unless the companies has been given a reasonable opportunity to inspect such damage. Claims if any, which have been lodged in writing would be entertained by the third-party insurance agent and not the companies, under any circumstances.

The client undertakes that no claim shall be made against any servant or agent of the companies which imposes or attempts to impose upon him any liability whatsoever in connection with the Services and, if any such claim should nevertheless be made, to indemnify the companies against all consequences thereof. Without prejudice to the foregoing, all such servants or agents shall have the benefit of all provisions herein as if such provisions were expressly for their benefit. In entering into any contract incorporating these conditions, the companies, to the extent of those provisions does so not only on its behalf but as agent and trustee for such servants and agents.

Payment needs to be done prior to packing / dispatch by cheque / credit card with card fee as applicable. As a special case credit till the time of delivery can be given with terms and conditions. In any case if the payment is not cleared before delivery the companies reserves the right to withhold the delivery till the complete payment is received.

If any of these conditions or any part thereof shall, in any case, be held to be invalid or to have failed the test of reasonableness within the meaning of the Control of Exemption Clauses Ordinance, such term or provision shall be deemed to be severed as if such term or provision had not been contained herein but without affecting the remaining conditions. Work undertaken as a result of this quotation will be done on the basis of the Indian Contract Act, 1872. Multiple pick-ups and deliveries are not included except as specified. While every care is taken during the packing, transporting risks should be covered by insurance. In the absence of insurance cover, the belongings are deemed to be self-insured by you.